Beatrice & Maloro carefully prepares every order, ensuring the wines arrive in top condition. Bottles are carefully packaged and entrusted to selected couriers to ensure safe delivery.
Where we ship
Orders placed on the site are shipped to Italy.
For any shipping requests to other destinations, please contact us before making any order. the order at the address info@cantinebeatricemaloro.it to check availability, times , and costs.
Shipping costs
Shipping costs are calculated and displayed in your cart before you confirm your order.
Currently the standard shipping cost is 20€
Order preparation times
Orders are processed on weekdays, Monday through Friday, excluding holidays.
Orders placed over the weekend or on public holidays will be processed starting on the next working day.
Delivery times
Delivery times may vary depending on the destination and the courier in charge. Generally, delivery takes place within 10 days working.
Any delays may be due to reasons beyond Beatrice & Maloro's direct control, such as holidays, logistical conditions, hard-to-reach areas, or periods of particularly intense shipping.
How wine is packaged
The bottles are packaged in packaging designed for wine transport, with the aim of protecting them during all phases of shipping.
Careful packaging is an integral part of our service: each order is carefully prepared, ensuring the wine arrives intact and ready to be enjoyed.
What happens if the package arrives damaged?
Upon delivery, we invite you to always check the condition of the package.
If the packaging is damaged, wet, opened, or tampered with, we recommend accepting delivery with specific reservations or refusing the package and reporting the problem to the courier.
In case of doubts or anomalies , contact us promptly at the address info@cantinebeatricemaloro.it , attaching photographs of the package if possible and indicating the order number.
What should I do if I don't receive my package?
If your package is delayed or you haven't received any updates on your shipment, you can contact us with your order number.
We will check the delivery status and provide you with the available information.
Can I change my shipping address?
Address changes can only be requested if the order has not yet been handed over to the courier.
If you entered an incorrect address, please contact us as soon as possible at info@cantinebeatricemaloro.it with your order number and the new, correct address.