We want every purchase on Beatrice & Maloro to be clear and secure. If you've changed your mind or encountered a problem with your order, you can consult this section to learn about returns and refunds.
Right of withdrawal
The consumer customer has the right to withdraw from the purchase within 14 days of receiving the order, in accordance with current legislation.
To exercise the right of withdrawal, it is necessary to send a written communication at the address info@cantinebeatricemaloro.it , indicating the number of order and the products you wish to return.
Conditions for making a return
Products must be returned intact, unopened, undamaged, and in their original packaging, if applicable.
For safety and proper storage reasons, returns of opened, tampered with, or no longer suitable for sale bottles cannot be accepted.
The customer is responsible for properly preparing the package for return. We recommend using packaging suitable for transporting glass bottles.
How to request a return
To request a return, send an email to info@cantinebeatricemaloro.it specifying :
· order number
· name and surname used for the purchase
· product or products to be returned
· reason for the request
· any photographs, in case of damaged or non-compliant product
After receiving your request, we will provide you with instructions on how to proceed.
Return costs
Except in the case of damaged, incorrect, or non-compliant products, return costs are the responsibility of the customer.
If the problem is due to an error in preparing the order or damage attributable to transport, we will evaluate the situation and advise you on the most appropriate procedure.
What should I do if I receive a damaged bottle?
If you receive a broken bottle or damaged package, please contact us as soon as possible at info@cantinebeatricemaloro.it .
We ask you to send:
· order number
· photo of the external package
· photo of the internal packaging
· photo of the damaged product
· description of the problem encountered
This will allow us to handle your report more quickly.
Can I exchange a product?
At this time, a direct replacement for a product may not always be available.
In the event of an error, defect, or non-compliant product, please contact us: we will evaluate whether to proceed with a refund, new shipment, or another agreed-upon solution.
When will I receive my refund?
The refund will be made after the returned products have been received and verified.
If the return is approved, the refund will be made using the same payment method used for the purchase, unless otherwise agreed.
Crediting times may vary depending on the payment method and banking institution.